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Job Details


Senior Analyst- Digital Commerce Web Analytics



Full Time

On Site


Chicago, Illinois, United States

Job Summary

Works cross-functionally to serve as a subject matter expert in reporting, tools and analytics associated with the [Register to View] customer funnel. The Sr. Analyst will analyze metrics including but not limited to: traffic patterns, funnel conversion, content and product performance, AB testing results, and synthesize quantitative data to drive business results and improve the customer experience. This position will help translate customer funnel data to estimated financial impact. Additionally, this position would lead data sharing and dashboard creation to stakeholders of varying levels and expertise across the company.

Job Responsibilities

  • Uses customer funnel data and web analytics to create business cases and measure success for business activities to support Digital Transformation roadmap
  • Responsible for delivering analytical insights that drive [Register to View] Retail performance KPIs
  • Reviews reports and metrics to identify opportunities to grow and optimize results. Monitors performance against objectives, uncovers root causes, and provides actionable insights and recommendations.
  • Creates dashboards and scorecards to assist stakeholders in monitoring the digital business
  • Measures efficacy of website testing and targeting activities through customer funnel analysis
  • Supports presentation of deliverables and analyses to key internal stakeholders
  • Contributes to best practices, methodology and tools and seeks to improve deliverables in order to maintain alignment with business needs.
  • Collaborates cross-functionally to accomplish activities. Interacts with internal and external peers and makes tactical and strategic recommendations to key stakeholders based on historical data and/or current trends.

Basic Qualifications
  • Bachelor’s degree and at least 1 year experience in one or more of the following areas: strategy, consulting, merchandising, finance, operations, or marketing. OR High School/GED and at least 4 years’ experience in one or more of the following areas: strategy, consulting, merchandising, finance, or marketing.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience with MS Office Suite.
  • Experience with Adobe Analytics
  • Willing to travel up to 5% of the time for business purposes (within state and out of state).

Preferred Qualifications
  • Bachelor’s degree in economics, supply chain, finance, marketing, or business.
  • Experience working in Digital CX or Product Management function
  • Experience working with P&L concepts – revenue, cogs, gross profit margin, operating expenses and income.