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Job Details


Senior Business Analyst



Full Time

On Site


Dresher, Pennsylvania, United States

Job Classification:

Technology - Agile, Delivery, & Product

Group Insurance is seeking an experienced professional to join the Customer Data Management Team as a Senior Business Analyst. This will be a substantial customer-facing role within the Service Operations organization that requires a unique mix of technical and business expertise. The ability to perform a consultative role to our internal partners within Operations and Distribution as well as our customers and their technology partners is critical to delivering on the key responsibilities of the position. A successful candidate will possess the ability to work independently on multiple high-profile projects simultaneously to refine business requirements into a comprehensive data integration strategy leveraging already established integration capability as well as custom solutions as the need arises.

The primary responsibilities of this role include, but are not limited to:

  • Supporting the installation of Group Insurance customers implementing data integrations by:

  • Utilizing already established, strategic file and non-file based methodologies (SSO / API).

  • Defining custom solutions for our largest clients by translating business requirements into technical requirements for outsourced development teams and then supporting those teams through Dev / QA cycles.

  • Working closely with our customers and/or the Third-Party Administrators as well as intern a business partners to define, recommend and implement effective solutions.

  • Defining onboarding processes for emerging capabilities and training the broader CDM team on how to onboard clients utilizing the new capabilities

  • Defining data requirements specific to the customers’ plan design, review data requirements with the customer and offer alternatives for data concerns.

  • Completing iterative data auditing / testing for completeness and adherence to plan details.

  • Providing feedback for data corrections to meet predefined tolerances for data accuracy.

  • Coordinating activities to complete data loads into the appropriate administration system and promoting the data integrations to production status.

  • Solving complex problems by taking a broad perspective to identify solutions.

  • Working independently and leading others through complex situations

  • Leading process improvement initiatives that focus on bringing efficiencies to customer onboarding activities.


  • Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on the customer needs

  • Strong analytical and problem-solving skills, preferably working on data integration projects

  • Excellent interpersonal skills with the ability to build and cultivate partnerships with Group

  • Insurance customers, their technology partners, TPA's and internal business partners

  • Demonstrated ability to work with Dev / QA teams to deliver on requested requirements

  • Demonstrated experience serving as a subject matter expert to internal and external teams focused on data integrations

  • Demonstrated experience with SDLC working within an Agile framework

  • Ability to build new, and mature existing, business processes to be used by others

  • Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment

  • Ability to work independently, prioritize deliverables and drive to solutions

  • Working knowledge of APIs and SSO highly desired

  • Ability to effectively work through ambiguous situations and bring clarity to others

  • Technical background with Excel / Excel Macros, text file manipulation and SQL

  • Experience with CSV / fixed width file formats required

  • Knowledge of Group Insurance products and services a plus

  • Knowledge of FIS Compass a plus

  • Bachelor’s degree or equivalent work experience


Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $108,000.00 to $160,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit [Register to View] to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at [Register to View] .

Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.