Analyst, Customer Relationship Management (CRM)
- Performs and implements daily operational activities that impact discrete components / processes of the specified Customer Loyalty and Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing and promotion and/or consumer research such as:
- Creating deep dive analyses to study key area trends.
- Participating in development and enhancement of standard initiatives to optimize consumer awareness, market share, overall efficiencies and support specified work function initiatives.
- Participating in development of new programs and enhancing current programs to meet performance objectives.
- Running ad-hoc analyses to identify and recommend innovative options to drive business strategy.
- Performing research to identify industry trends and best practices.
- Evaluating key area trends and developing/implementing innovative programs/improvements.
- Analyzing performance against departmental objectives.
- Participating in monitoring departmental strategies and objectives.
- Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to effectively facilitate elimination of problems / roadblocks as they occur and create efficient fixes.
- Collaborates cross-functionally to accomplish activities. Interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities.
- Constructively challenges current methods to identify areas of improvement and deliver improved results.
- Participates in and contributes to departmental meetings by adding relevant input to assist in driving program results.
- Works on small projects and may lead some project work streams, as necessary. Gathers and updates necessary information and communicates to appropriate parties. Ensures assigned initiatives are completed within budget and on time to meet business units’ needs.
- Works to develop knowledge and understanding for area of responsibility.
About Walgreens Boots Alliance
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.
Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.
WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.
More company information is available at www.walgreensbootsalliance.com.
- Bachelor's Degree OR High School Diploma / GED and at least 3 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis.
- Experience with MS Office Suite.
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
• Experience with owned channel marketing, specifically email, direct mail, and/or SMS/MMS
• Experience with at least one marketing solution platform, preferably Adobe Campaign Manager
• Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
• Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.