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Job Details


Walgreens

Call Center Representative (Onsite)

Retail

All

Full Time

On Site

No

Chandler, Arizona, United States







Looking for a rewarding career with tons of room for growth? Walgreens will sponsor and provide training for you to obtain your AZ pharmacy technician license!

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program. This program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician, and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.
Job Summary

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Job Responsibilities
  • Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
  • Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
  • Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
  • Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
  • Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.




NOTE: This posting is for an onsite position located in our Chandler, AZ Call Center
2225 S Price Rd, Chandler, AZ, 85286
Paid Training - 7:00am - 330pm (3-4 weeks)

Basic Qualifications
  • 18 years of age or older.
  • High School Diploma or GED.
  • Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
  • Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
  • Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
  • Communicate effectively in writing and verbally.

Preferred Qualifications
  • At least 1 year of pharmacy technician experience in a retail or call center environment.
  • At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
  • Fluency in Spanish and English.
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Health and insurance coverage:
  • FSA & HSA
  • Telehealth
  • Dental coverage
  • Vision coverage
  • Life and personal accident insurance
  • Disability coverage
Supporting your well-being:
  • Well-being resources
  • Free Prescription Savings Club
  • Weight Management discounts
  • Free flu shots
  • Paid time off benefits (PTO)
  • Paid Parental Leave (PPL) Program
Financial well-being:
  • Walgreens Retirement Savings Plan
  • Employee Stock Purchase Plan
Programs that can save you money:
  • Childcare discounts
  • Employee Discount program
  • PerkSpot: Discount purchase program offers savings on goods and services from thousands of national and local retailers and service providers.