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Specialist IV - Global Shared Services
What you'll do...
Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring moderate to highly complex research; collaborating with customers to escalate inquiries and provide status updates and guidance to management; communicating with customers via verbal and written communication; negotiating resolution of disputes; preparing and providing data for customers; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
Supports document processing and data management by validating data for issue resolution by using in-depth analytics reviews across multiple systems; calculating and entering transactions that affect financial statements; completing complex research to obtain reimbursement or recoupment of funds; conducting legal and compliance research and contract vetting; reviewing and researching general ledger, financial statements, and transactional system inputs to identify and resolve transaction discrepancies; analyzing current month posting activity to establish proper cutoffs for accounting period closes; conducting root cause analysis and research to identify causes for issues presented by customers or control procedures (for example, Sarbanes Oxley Compliance, audit, business process procedures).
Contributing to quality control by reviewing documentation for accuracy and adherence to Walmart business rules; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; performing in-depth research to resolve process issues; sharing process improvement suggestions; performing quality checks of documents processed; identifying and communicating causes, solutions and data trends to multiple departments.
Additional Preferred Qualifications:
- Prior payroll experience
- Strong research capabilities
- Ability to problem solving
- Identify improvements within a process
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Primary Location...
702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America