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Job Details


Resolution Specialist I - Health & Wellness (Carrollton, TX)



Full Time

On Site


Carrollton, Texas, United States

Position Summary...

What you'll do...

Location: Carrollton

Remote: No

Who we are...

Our team is a portion of the Omnichannel approach that offers our communities accessibility and affordability to their healthcare needs. Our team's goal is to remove the day-to-day administration components of the process to allow our providers to focus on providing white glove care to our patients and communities.

What you'll do...

In this role, the candidate responds to a wide range of customer calls in a fast-paced call center environment and correspondence regarding third party coverage to ensure that patient accounts reflect accurate information, scheduling appointments, offering price estimates and general questions. Making outbound calls to complete pre-registration, confirmation of appointments, rescheduling of appointments, will perform special projects supporting our health care centers.

Minimum Qualifications

  • One - Two years customer service experience in a fast paced customer service environment
  • Ability to be patient, and empathetic and have great listening skills as you will be registering & scheduling patients for their healthcare needs across multiple service lines
  • Critical thinking: the ability to work independently and highly result oriented

You will Sweep us off our feet if...
  • You have EPIC system experience
  • Healthcare insurance experience preferred with a focus on patient registration and eligibility requirements

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Addressing and responding to customer requests in a contact center or retail industry

Primary Location...
1025 W TRINITY MILLS, CARROLLTON, TX 75006-0000, United States of America