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Job Details


Comcast Corporation

Senior Designer, User Experience (R333210)

Telecommunications

All

Yearly

No

New York, New York, United States

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

The Connected Living Experience Design Group is a collaborative, in-house design team, concepting and prototyping the best ideas into accessible experiences for our customers. We deliver strategic, product-designed experiences to our customers through the Xfinity app, delivering enjoyable experiences for broadband, digital & physical security – as well as empowering our customers to manage their relationship with us. You will have access to best-in-class customer insights, industry experts, state-of-the art facilities, and opportunities to attend industry conferences—all ways to accelerate your career development and customer empathy.

Job Description

Job Summary

Create strategic points of view & UX experiences that deliver on customer & business needs through unique product experiences for the Xfinity app.

Team methodology statement

We use proven methodologies and tools to facilitate design thinking processes, create concepts and prototype customer experience solutions that have been tested & designed through best practices across interaction, visual and sensory design.

Team collaboration and scope

We work closely with UX research, content, accessibility, sensory product, business, engineering, and strategic development teams. Our work encompasses multiple platforms including digital interfaces (online, mobile and TV), voice control, physical and printed materials, hardware and service design.

Role description and work area breakdown
  • Work horizontally across the needs of the Xfinity app to create strategic POVs that deliver on customer & business needs
  • Rapidly drive iterations of existing products (UI specs, UX guidelines, information architecture and user flows, design patterns, and editorial designs) to project completion
  • Deliver production-ready UX designs in alignment with overarching business and UX goals
  • Serve as liaison between UX team members on different parts of large projects; communicate regularly with Engineering and Product teams
  • Ability to prototype as a way to explore a concept or provide a proof of concept for executive review
  • Proactively review contending products and recommends design solutions that differentiate Comcast’s products from those of competitors

Competencies

We are looking for you to demonstrate the following competencies, gained either from direct or analogous experience. We know that people with different skills and experiences can be successful in this role as well. For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway!

  • Hands on or theoretical design, computer science, human factors or equivalent experience that informs a broad understanding of user experience design for mobile experiences
  • Ability to analyze market trends, competitive landscapes, product needs and business requirements to formulate strategic points of view.
  • Clearly and effectively present ideas, research findings, sketches, and other deliverables
  • Solid understanding of basic principles of visual design and related tools (e.g., Sketch, Figma, Adobe Creative Cloud)
  • Experience working with design systems across products

Opportunities
  • To build a recognized skillset in experience design
  • To collaborate with research, product, business and development partners to push for your experiences and gain comprehensive knowledge of the product lifecycle at a Fortune 50 company
  • To work on critical designs under minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously.
  • Collaborate with visual and interactive designers and build knowledge of and experience in these associated teams

Career progression
  • Comcast has a well-defined Experience Design career path
  • Ability to move quickly along path commensurate with demonstrated capability
  • Comcast also actively looks to develop horizontal career paths, and there are opportunities outside research for career development and progression
  • Comcast actively invests in its talent, and you will have an annual training plan that develops your skills and experience not just for your formal role but in view of planned career progression

Culture

The XD Connected Living team works to push leading edge experiences for our customers, through collaboration by breaking down silos across business, product, engineering and design. You will be working on the team delivering the key digital touchpoint for Xfinity customers. As a team we strive to keep a balance between work and play; finding opportunities to create focused space within the work week or through team get-togethers.

XD Culture

At our core, Experience Design is a diverse, world class group of not only designers, but researchers, content creators, innovators and strategic thinkers. Our customers' happiness and overall satisfaction depends on the quality of their product experience. We collaborate with leaders and teams across Comcast NBCUniversal to create exceptional experiences that leave lasting impressions, improve daily lives, and foster long-term customer relationships. We show up, work hard and have fun doing it. We love what we do! It shows in the final product.

Our secret sauce exists in the collective. Armed with different working styles, we’re able to achieve tangible business goals while designing experiences customers need and love. We care about results, but not at the expense of people. We care about those we work with and those we serve. We are all about building trust-based relationships and establishing win-win partnerships. We are responsible risk-takers. We try new things without losing focus on what really matters. Above all, we have passion for what we do, and we are proud of what we accomplish. We teach and educate. We are always setting people up for success.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.