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Job Details


Comcast Corporation

Executive Director, Internal Communications (R334240)

Telecommunications

All

Yearly

No

Philadelphia, Pennsylvania, United States

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Executive Director, Internal Communications is responsible for the creation, implementation and development of employee communications strategies and programs that support company efforts to improve our customer experience and drive employee engagement in ways that reinforce ongoing culture and operational change. The position reports to a Vice President and collaborates with clients, partners and teammates at all levels and areas of the organization. The role provides counsel and strategy to key business leaders, including Senior Executives, on their employee engagement objectives, and develops and manages communications and content targeted to all employees. It partners with communications teams across the company to help integrate communication strategies enterprise-wide. It is an individual contributor role that does not have direct responsibility or supervision of staff but does work with co-ops/interns and manages projects with external vendors. The ideal candidate achieves success through strategic business acumen and planning; exceptional written and verbal communications; unique, creative, and streamlined communication approaches; an eye for detail and organization that ensures flawless execution; the ability to work with new technologies and new ideas; champions strategies and tactics that drive employee engagement; and the ability to inspire confidence, manage through influence, and build strong, trusting relationships.

Job Description

Core Responsibilities

  • Leads the development and execution of strategic employee communications programs, initiatives, and content – including existing and new or emerging digital channels – that drive employee engagement and reinforce ongoing culture change in major customer and product experience improvement areas, including Reliability, Privacy and Digital Transformation.
  • Acts as an advisor, partner and liaison to Senior Executives and Leaders to develop communications programs and define communications outcomes.
  • Supports communications tied to national change management programs and initiatives.
  • Develops rich, relevant content; keeps communications fresh, creative, and engaging; regularly develops and explores new ideas and strategies.
  • Writes and edits leadership communications, Intranet and social platform content, digital signage, FAQs, Talking Points, videos, etc.; writes effectively and with appropriate tone for internal audiences, caring for myriad of parallel work environments (in office, field, and/or remote).
  • Project manages and executes employee events and activities, and ensures communication initiatives and programs are flawlessly implemented and executed.
  • Partners with HQ, Division, Region, Business Unit, and Functional Communicators to ensure companywide alignment and the timely and effective dissemination of customer experience messaging and materials to employees.
  • Strengthens and develops new strategies with the use of data and analytics to assess the effectiveness of our customer experience communications and employee engagement efforts. Utilizes results to refine and improve ongoing tactics and/or to identify opportunities to implement new communications methodologies.
  • Manages co-ops and/or consultants/contracted resources as needed, including graphic designers, creative agencies, event planning firms, etc.
  • Shows consistent exercise of independent judgment and discretion in matters of significance.

Requirements:

  • Bachelor's Degree or Equivalent; communications, journalism or business preferred.
  • Generally requires 12 – 15+ years related experience, preferably relevant internal and/or external communications experience.
  • Superior oral and written communication skills.
  • Self-starter; self-motivated with the ability to prioritize multiple tasks and projects and flexibly adapt to changes in our operations/operational environment.
  • Excellent customer service orientation and problem-solving/negotiation skills.
  • History of proven collaboration, facilitative skills and business partnerships at all organizational levels.
  • Ability to work quickly and efficiently against tight timelines without sacrificing attention to detail.
  • Ability to write quickly; distilling complex concepts into key messages is critical in a fast-paced environment.
  • Can manage and edit communication messages and tailor as needed for various audiences.
  • Excellent interpersonal skills.
  • Experience in or with change management as well as the Net Promoter System a plus.
  • Graphic design and video production experience is highly desirable.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.