Jr Salesforce Administrator (R336717)

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Job Description

Core Responsibilities

• Follow project outlines to modify Salesforce metadata

• Prioritizing several projects while meeting agreed upon deadlines

• Install, configure, and maintain third-party applications

• Support and train internal end users for new and existing processes within Salesforce

• Create and maintain user oriented training materials

• Maintain and design new and existing Salesforce reports and dashboards

• Assist in identifying, planning and prioritizing end user feature requests, tool evaluations, and implementation of integrations.

• Assist with Testing/QA support for upcoming releases and subsequent system documentation/release notes

• Monitor and manage Salesforce releases, feature changes, and maintenance

• Understand and apply Salesforce best practices to support various business units

• Collaborate with our Salesforce Administration team and other members of the broader Sales Strategy & Operations team to identify opportunities for continuous improvement/systems efficiency gains

• Displays knowledge of and ability to apply, process design and redesign skills

• Consistent exercise of independent judgment and discretion in matters of significance

• Other duties and responsibilities as assigned.

Education and Experience:

• College Degree in Business Systems, Sales, Marketing, or equivalent

• Excellent communication skills oral and written

• 1 - 2 Years on Salesforce platform (Lightning Experience)

• Salesforce Certification (Certified Administrator) preferred but not required

• Experience with Salesforce data architecture as well as data loading and extraction

• Knowledge of [Register to View] platform and Salesforce custom object architecture

• Knowledge of business processes with an emphasis on Sales and Account Management

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.