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Job Details


Comcast Corporation

Senior Customer Design Engineer

Telecommunications

All

Yearly

No

Plano, Texas, United States

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Responsible for providing subject matter expertise on the design and implementation of CB Masergy complex ad-serving platforms that enable customers to stream, track, and monetize their content online including, new customer deployments, expansion projects, and internal initiatives. Works as a collaborative member of the sales team to market and sell the Company' s product lines. Provides insight to customers on current network solutions and configuration design. Works closely with sales executives on presentations and the technical design of new sales. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Core Responsibilities

  • Provides technical leadership and directions as a primary technical resource on internet protocol router network technologies.

  • Analyzes network design and transition plan for network optimization.

  • Provides routing design details to efficiently distribute customer traffic.

  • Analyzes traffic engineering data to forecast customer network capacity requirements.

  • Follows Engineering design life cycle with proper documentation ensuring that all detailed designs adhere to network standards.

  • Develops test and acceptance criteria for internet protocol networks. Provides technical support for internet protocol network problems.

  • Provides technical training to technicians and other operations/engineering groups on current and future technology.

  • Builds and maintains ongoing relationships with the regions and local markets.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Oversee and recommend changes in operational strategies, policies, and procedures to improve efficiency.

  • Serves as subject matter expert on one or more business solutions for products that enable customers to stream, track, and monetize their content online.

  • Performs needs analyses for the Company and its customers. Develops and documents strategic, cost-effective business and technical solutions.

  • Translates complex technical design requirements into information that customers can understand and respond to.

  • Architects solutions during presales process based on the ability to translate business requirements directly from customers.

  • Provides timely, technical support and problem resolution for field service questions.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.


Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


Comcast is an EOE/Veterans/Disabled/LGBT employer.

#Masergy

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.