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Job Details

Comcast Corporation

Tier 2 Cyber Security Engineer





Plano, Texas, United States

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Tier 2 security engineers are responsible for ensuring the day to day activities of the SOC are maintained in accordance with processes and procedures while ensuring the quality of customer service and MDR is exemplary. They help instruct the Tier 1 security analysts and leads as necessary including: niche troubleshooting that is beyond the scope or expertise of the first two levels of escalation, gather metrics to quantify and qualify operations performance and efficiency, and look for ways to improve processes and procedures to increase analyst effectiveness and efficiency. They have to be able to perform a broad range of competencies to include: presentations, auditing, training, mentoring, consultation, technical skills, and broad adaptation and mastery of security tools used by the SOC. They occasionally will have vaguely defined tasks and must be able to generate and evaluate work to provide for the needs of the analysts below them.

Job Description

Core Responsibilities

Tier 2 engineers are responsible for identifying issues with SOC operations and working with analysts and senior engineers to resolve the issues. This may take the form of new processes and procedures, new MDR techniques, and exploring new technologies, or using existing technologies in more creative ways.

They will also work closely with the senior engineers to create bugs and help them understand the issues and what solutions have already been applied. This can require providing detailed explanations and working sessions to help support the senior engineers if projects need to be escalated.

Tier 2 engineers should be subject matter experts for one or more of our product offerings and be competent in supporting others, such as scanning, Splunk/Elastic, CASB, Fortigates, to name a few.

They should be able to speak to the strengths and weakness of our customers security tooling, how they are best used in the MDR (managed detection response) process, where they need to partner with other vendors due to gaps in their security posture, and to provide the level of expertise needed to showcase our capabilities and product offerings.

A tier 2 engineer is also responsible for mentoring the tier 1 and shift leads in all varieties of technical and customer service related activities. They are expected to be able to organize and outline training content: holding regular training with their leads, review training content for senior tier 2 to disseminate, and ensure that training on new processes, procedures, and other troubleshooting material is passed on to all analysts.

Tier 2 analysts are also responsible for handling escalations from the SOC, growing their repertoire to solve issues as often as possible before escalating further up the chain. They should be organized and track all escalations they are working on, handing off repetitive escalations to lower tiers, informing senior engineers/management of what escalations they are having to deal with, and working closely with senior engineers to solve complicated issues and grow their ability to handle more complex matters. This also requires a solid understanding of time management to stay on task, understand when to automate or delegate, and when

to get help.

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.