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Job Details


Comcast Corporation

Sr. Tech, Video Operations

Telecommunications

All

Full Time

On Site

No

Centennial, Colorado, United States

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for the end-to-end of lifecycle of content via the video and IP asset delivery platform and ensuring a world-class level of service. Reviews, edits and processes digital video assets, as well as, oversees the upload and transcode operations of such assets. Successfully prepares all media and metadata, verifying incoming content and confirming receipt of content from the provider. Acts as technical specialist within own area. May serve as team leader, but does not supervise.

Job Description

Core Responsibilities

  • Serves as team lead in supervisor's absence.
  • Works with supervisor to coordinate scheduling effort for team and business needs.
  • Works directly with support teams to track and resolve system issues.
  • Delivers finished product to internal system for distribution within service level agreement. Provides quality control of content both inbound and outbound.
  • Receives and processes media and metadata from content providers.
  • Supports coordinators, ensuring that issues they identify are being resolved.
  • Tracks and uses daily metrics report to react to and improve upon content partner or delivery issues.
  • Builds and maintains content partner relationships with their peers.
  • Troubleshoots or escalates issues that occur within the Video Operations value chain.
  • Serves as internal customer contact for 3rd party content providers.
  • Serves as internal contact for outsourcing requests when resource availability determines need.
  • Creates standard operation procedures and documentation of workflows and processes.
  • Coordinates, prioritizes and processes incoming requests.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

7-10 Years

Salary:

Pay Range: $25.74 - $38.61

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.