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Job Details


Comcast Corporation

Operations Manager, Software Development & Engineering

Telecommunications

All

Full Time

On Site

No

Philadelphia, Pennsylvania, United States

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Customer Experience Technologies (CXT) is passionate about the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience. The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies. The (BSD) Business Service Delivery unit is the heart of this mission. Comcast Business Services is hiring an experienced Engineering leader to help drive growth in our sales space. Join the team helping to support the build out of new technologies on our latest billing and software platforms.

Job Description

The Operations Manager will be responsible for the strategic planning, procurement, implementation, security, protocols, and management of Information Technology solutions developed by the Comcast Business CARE and the IT operational activities associated with them. The position requires a strategic and forward-thinking leader looking to the future and actively seeking advanced Data Analytics and Business Intelligence to minimize manual tasks and continue our focus to implement the right tools and solutions to provide operational excellence in the platform. The individual will help develop and implement strategies, standards, and performance metrics, works with Supervisors, Managers, and individual contributors to ensure all applications meet project specifications and requirements and provide leadership and direction for diverse and complex functions.

How You Will Grow:

  • The Operations Manager will help develop and implement strategies, standards, and performance metrics, expand on their experience working with Supervisors, Managers, and individual contributors.

  • You will build your leadership skills, business acumen and collaborate to ensure all applications meet project specifications and requirements and provide leadership and direction for diverse and complex functions.

Requirements:

  • Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive and Office.

  • Deep technical knowledge of network and server operating system.

  • Experience with support of Windows Operating Systems, SQL Server and Active Directory.

  • Demonstrable experience in IT infrastructure planning, development, and operations.

  • PowerShell scripting.

  • VMware, Azure and AWS Server Virtualization.

  • Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response.

  • Solid grasp of project management principles and practices.

  • Solid understanding of Helpdesk and Customer Relations Support systems.

  • Data Security and Cyber Security basics.

Core Responsibilities

  • Supervise the daily operations to ensure the functionality, availability, and security of the platform

  • Lead the Platform Support team to expediently resolve user tickets and issues.

  • Participate in internal and external security audits; supervise and coordinate responses to audit requests.

  • Align IT infrastructure with current and future business requirements and strategic goals

  • Evaluate and assess strategic solutions that demonstrate new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies.

  • Coordinates the planning and designing of software and web applications, including new programs, enhancements, and modifications.

  • Advises implementation initiatives for new software products and applications. Coordinates software update process for existing applications and coordinates the roll-out of software releases.

  • Manages all the deliverables to ensure consistency to deadlines, specifications, and budgets. Implements performance metrics and prepares period reports and/or proposals. Monitors and supervises project progress and reports findings to the leadership team.

  • Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products.

  • Provides leadership and direction to department personnel.

  • Leads cross-project communications.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent, and punctual attendance.

  • Other duties and responsibilities as assigned.

Employees at all levels are encouraged to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.

  • Own the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services.

  • Know your stuff - be hardworking learners, users and advocates of our ground-breaking technology, products and services, especially our digital tools and experiences.

  • Win as a team - make big things happen by working together and being open to new insights.

  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

  • Get results and growth.

  • Respect and promote inclusion & diversity.

  • Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

  • This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.