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Job Details


United Site Services

Lead Dispatcher (14140)

Waste Management

All

Yearly

No

Oakland, California, United States

Primary Purpose

About USS

You may not notice United Site Services, but we are always there - at construction sites, industrial facilities and live events all across America. We take pride in providing essential services like portable restrooms, portable sinks, temporary fence and more for customers across 25 states. Join a company that makes a difference in communities across the country while providing for yourself and your family.

Role Description

We are looking for a Dispatcher to communicate daily transportation activities to the team to ensure service and delivery goals are achieved on time. To be successful, you will thrive on having multiple tasks at a time and are an expert organizer.

Essential Functions

  • Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries.

  • Handle all customer call-ins and updates customer on expected delivery/service times (ETA’s).

  • Makes outgoing calls to customers regarding locked gates, missed services, etc.

  • Keep Operations Manager updated on issues and resolution of issues.

  • Support drivers telephonically/radio during reported emergencies and provides appropriate resources to assist with issues.

  • Work with customer service department on scheduling deliveries or services.

  • Review driver manifests at end of day to ensure that pencil notes have been documented and works with drivers to capture delivery/service information.

  • Conduct route check in to ensure that all information on manifest is accurate and complete so that it can be posted properly.

  • Post route & pick-ups and deliveries.

  • Sequences routes & pick up and deliveries as needed.

  • Special/Other projects as assigned by management.

Qualifications

  • Customer Service Teamwork Organization Time Management Communications Decision Making and Problem Solving

Physical Requirements

  • Sit while answering phones or reply to emails

  • Use hands and fingers to handle, control or feel objects tools or controls

  • Repeat the same movements when entering data

  • See details of objects that are less than a few feet away

  • Speak clearly so listeners can understand

  • Understand the speech of another person

  • Focus on one source of sound and ignore others

  • Hear sounds and recognize the difference between them

  • See differences between colors, shades and brightness

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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