Inside Sales Rep - Inbound (14154)
You may not notice United Site Services, but we are always there - at construction sites, industrial facilities and live events all across America. We take pride in providing essential services like portable restrooms, portable sinks, temporary fence and more for customers across 25 states. Join a company that makes a difference in communities across the country while providing for yourself and your family.
The Inbound Inside Sales Representative is an essential partner in the USS selling and customer experience process. The IISR is responsible for handling the inbound sales volume for all tiers of customers, properly qualify and manage each call to close orders, up-sell and cross-sell products. This role should have a clear understanding of the entire USS sales process, the ability to identify customer ranking and potential as well as the rules of engagement for handling the sale. The IISR is also a key player in opportunity management with in [Register to View] as well as proper flow of each transaction/inquiry. This position will offer world class service with clarity, energy and immediacy for every customer interaction.
Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales.
Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence
Upsell and cross-sell all product offerings available in the specific market
Handle daily calls effectively while adhering to assigned schedules
Manage inbound emails and cases effectively
Hold professionally engaging conversations over the phone and via e-mail
Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely fashion.
Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers.
Heavy emphasis on inbound calls with target of "0" missed.
Be aware of competitor activities in the region and assess opportunities for business development.
Work to revenue targets and KPI's as set by Supervisor.
Establish a quality relationship with all other
Sales positions and leaders as needed.
Develop sales strategies to capitalize on inbound call wins and volume growth.
Keep up to date with industry news to identify opportunities for new business.
Maintain a comprehensive knowledge of all USS products and services.
Produce quotes and orders through Salesforce.com
Document sales activities and leverage business intelligence through Salesforce.com
Know the key steps of projects and project management
Ability to navigate [Register to View] effectively and efficiently
Adding: Projects, Contacts, Accounts, other applicable data entry Champion, demonstrate, and uphold our values: Easy, Safe, & Clean.
Perform other duties as required by management.
Demonstrate desire to succeed and win with a positive and professional attitude as well as grow career opportunities
Strong PC proficiency (Microsoft Office, CRM, etc.)
Industry knowledge: Ag, Industrial, Construction, Residential, Gov., commercial
Customer Care and Sales Experience, including Customer Relationship development
Ability to solution sell through value alignment to differentiate USS offerings from the competition
Prospecting / Cold Calling / Referral generation
Teamwork with all sales channels and operations
Closing and Negotiating
Excellent follow up skills (leads, issue resolution, etc.)
Strong written and verbal communications
Decision Making and Problem Solving
Other required skills: Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Safety Champion, Sales Planning, Managing Profitability, [Register to View] proficiency
Proven track record of building business and hitting sales targets.
Sit while answering phones or reply to emails
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements when entering data
See details of objects that are less than a few feet away
Speak clearly so listeners can understand
Understand the speech of another person
Focus on one source of sound and ignore others
Hear sounds and recognize the difference between them
See differences between colors, shades and brightness
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.