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Job Details

United Site Services

Inside Sales Rep - Inbound (14154)

Waste Management




Westborough, Massachusetts, United States

Primary Purpose

About USS

You may not notice United Site Services, but we are always there - at construction sites, industrial facilities and live events all across America. We take pride in providing essential services like portable restrooms, portable sinks, temporary fence and more for customers across 25 states. Join a company that makes a difference in communities across the country while providing for yourself and your family.

Role Description

The Inbound Inside Sales Representative is an essential partner in the USS selling and customer experience process. The IISR is responsible for handling the inbound sales volume for all tiers of customers, properly qualify and manage each call to close orders, up-sell and cross-sell products. This role should have a clear understanding of the entire USS sales process, the ability to identify customer ranking and potential as well as the rules of engagement for handling the sale. The IISR is also a key player in opportunity management with in [Register to View] as well as proper flow of each transaction/inquiry. This position will offer world class service with clarity, energy and immediacy for every customer interaction.

Essential Functions

  • Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales.

  • Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence

  • Upsell and cross-sell all product offerings available in the specific market

  • Handle daily calls effectively while adhering to assigned schedules

  • Manage inbound emails and cases effectively

  • Hold professionally engaging conversations over the phone and via e-mail

  • Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely fashion.

  • Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers.

  • Heavy emphasis on inbound calls with target of "0" missed.

  • Be aware of competitor activities in the region and assess opportunities for business development.

  • Work to revenue targets and KPI's as set by Supervisor.

  • Establish a quality relationship with all other

  • Sales positions and leaders as needed.

  • Develop sales strategies to capitalize on inbound call wins and volume growth.

  • Keep up to date with industry news to identify opportunities for new business.

  • Maintain a comprehensive knowledge of all USS products and services.

  • Produce quotes and orders through

  • Document sales activities and leverage business intelligence through

  • Know the key steps of projects and project management

  • Ability to navigate [Register to View] effectively and efficiently

  • Adding: Projects, Contacts, Accounts, other applicable data entry Champion, demonstrate, and uphold our values: Easy, Safe, & Clean.

  • Perform other duties as required by management.

  • Demonstrate desire to succeed and win with a positive and professional attitude as well as grow career opportunities


  • Strong PC proficiency (Microsoft Office, CRM, etc.)

  • Industry knowledge: Ag, Industrial, Construction, Residential, Gov., commercial

  • Customer Care and Sales Experience, including Customer Relationship development

  • Ability to solution sell through value alignment to differentiate USS offerings from the competition

  • Prospecting / Cold Calling / Referral generation

  • Customer Service

  • Teamwork with all sales channels and operations

  • Lead Sourcing

  • Closing and Negotiating

  • Time Management

  • Organization

  • Excellent follow up skills (leads, issue resolution, etc.)

  • Strong written and verbal communications

  • Decision Making and Problem Solving

  • Other required skills: Meeting Sales Goals, Motivation for Sales, Territory Management, Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence, Negotiation, Results Driven, Safety Champion, Sales Planning, Managing Profitability, [Register to View] proficiency

  • Proven track record of building business and hitting sales targets.

Physical Requirements

  • Sit while answering phones or reply to emails

  • Use hands and fingers to handle, control or feel objects tools or controls

  • Repeat the same movements when entering data

  • See details of objects that are less than a few feet away

  • Speak clearly so listeners can understand

  • Understand the speech of another person

  • Focus on one source of sound and ignore others

  • Hear sounds and recognize the difference between them

  • See differences between colors, shades and brightness

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.