As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
I. Job Summary
Manages collection routes and driver/laborer performance on a daily basis in single or multiple line of businesses: Residential, Commercial, Roll-Off, Port-o-let, Tractor Trailer, HCS, and Bagster (does not include Oilfield Services).
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with the Maintenance team.
- Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
- Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
- Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., the 60-hour rule).
- Reviews weekly demand/volume for routes determines potential gains from re-routing and recommends re-routes to the routing specialist.
- Sets and monitors productivity, service, and safety targets for each route and driver.
- Assists with data collection and reporting required for incentive pay programs.
- Promotes a union-free atmosphere and where appropriate, establishes collaborative relations with unions.
- Works with functional groups to resolve employee relations and labor relations issues.
- Acquires and coordinates temporary workers assigned to assist drivers on routes.
- Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.
- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
- Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
- Documents problem fixes and provides instructions to dispatch/service should problems recur.
- Communicates and follows up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.
- Notifies customer service of delivery days for specific areas.
- Ensures set-up errors and missed pickups are reported and resolved.
- Documents and maintains records required by regulatory agencies such as the Department of Transportation.
- Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.
III. Supervisory Responsibilities
This job has supervisory responsibilities for Drivers assigned to the position. This includes responsibility for employee performance reviews and feedback, scheduling time off, employee grievances or complaints, pay changes, and job responsibilities.
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
- Education: Associates Degree (accredited), or in lieu of a diploma, High School Diploma or GED (accredited) and two (2) years of relevant work experience work in transportation, logistics, warehousing, or solid waste operations.
Experience: No previous work experience is required.
- Applicable experience may be substituted for education requirements.
B. Certificates, Licenses, Registrations, or Other Requirements
- None required.
C. Other Knowledge, Skills, or Abilities Required
- Coaching, routing assessments, and leading employees are requirements of the role.
V. Work Environment
Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
- Required to be exposed to a physical environment that involves dirt, odors, noise, weather extremes, or similar elements part of the work day;
- The normal setting for this job is an office setting and/or landfill/outdoor.
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
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