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Job Details


WM

Builders Direct Desk Agent

Waste Management

All

Full Time

On Site

No

Miami, Florida, United States

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary

The Builder's Direct Desk Agent provides customer service for the construction department by serving as a point of contact for the customer and acting as liaison between the customer and operations. This position manages inbound calls, sells small contractor new services, manages all contractor service needs and provides outside sales rep support.
II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Fields incoming calls of low to mid level complexity for the construction department independently and proficiently.
  • Sells temporary roll off dumpsters to potential customers.
  • Acts as contact for and liaison to construction customers and operations.
  • Strives to meet or exceed service and operational goals established for productivity, quality, and timeliness
  • Works to understand customers' needs, issues and requests.
  • Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.
  • Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues.
  • Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
  • Provides information and education to customers regarding service options, charges and billing questions.
  • Other duties as assigned.
III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: High school diploma or G.E.D (accredited).


Experience: 2 years previous Customer Service experience and leading others

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required
Build Relationships
Think Strategically
Produce Results
Know the Business
Manage Work/Time

General Competencies Include:

Customer Service

Communicate With Impact

Demonstrate Professionalism

Make Sound Decisions

Proficient with Computer and Software Applications

Influence and Negotiate

Use Ethical Practices


V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply."