*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

Camouflaj is seeking a highly motivated and skilled Animator capable of delivering AAA quality animation and effectively guiding others to do the same. The ideal candidate will have an extensive knowledge of Maya, contribute a high level of creativity and complex problem solving, have a team-oriented/collaborative approach to development, and motivation to create metacritic 90+ VR titles. Senior Cinematic Animator - Camouflaj Responsibilities: <ul><li>Partner closely with the Animation Director, design and production to lead cinematic sequences from scene assembly to final animation in a timely fashion</li><li>Provide animation feedback on cinematics balancing schedule, design and animation needs</li><li>Partner with cross disciplines to identify and review cinematics assets</li><li>Help guide workflow and best practices for cinematics</li><li>Help problem-solve and apply creative solutions to unblock animators</li><li>Provide guidance and mentorship to the team</li></ul>Minimum Qualifications: <ul><li>Shipped 2+ AAA titles</li><li>6+ years of game animation experience at a game development studio</li><li>Knowledge of motion capture in Motionbuilder and Maya</li><li>Proven organizational skills</li><li>Experienced learning and adapting in a fast paced environment</li><li>Experience communicating and working in a distributed game development</li></ul>Preferred Qualifications: <ul><li>Experience with VR</li><li>Experience with Unity</li><li>Experience with realistic facial / FACS</li><li>Experience with gameplay animation</li></ul>About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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Senior Cinematic Animator - Camouflaj

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including growing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and through our internal and external relationships, we are committed to consistent delivery and follow-through to help customers serve their communities and to be their best in the moments that matter. Job Description This is a full-time role that works with California Strategic Customers that have new and existing Public Safety software to maximize usage, value and product satisfaction. This will be a hybrid role where they are responsible for effectively transitioning new business from the deployment and activation phase to ongoing use, value creation and product satisfaction. Their number one goal is to ensure the customer experience with Motorola Solutions continuously exceeds their expectations and their desired outcomes are documented and understood. They are also responsible for partnering with customers to promote their full adoption of Motorola products and services, including growing their ongoing use, value creation and product satisfaction across key user populations. In this engagement, the goal is to ensure their desired outcomes are realized. They are also responsible for modeling exemplary behavior from an adherence to process and best practices perspective, mentoring Primary Customer Success Managers on the team, identifying opportunities for continuous improvement, and driving statewide and regional strategies as appropriate. Responsibilities:<ul><li> By gaining a deep understanding of who the agency is, and what they are trying to achieve both strategically and operationally, can align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross-functional solutions to customer challenges. </li><li> Grow and cultivate strong customer sentiment and references by developing trust over time and delivering consistent follow-through. They will build relationships with the technical and command leadership agency representatives to document agency goals, product use cases and outcomes. </li><li> They will utilize their demonstrated ability to translate knowledge of public safety best practices into credible recommendations that help influence the decision-making process for agency contacts. </li><li> Work closely with our Deployment, Support and Sales teams to ensure clients are set up for success and the transition to Customer Success is smooth. Also works with the Motorola onsite administrators. </li><li> Provide both proactive and reactive advocacy for customers </li><li> Customer Retention - Develop and implement strategies to minimize client churn. </li><li> Drive adoption, outcomes and annual recurring revenue and map out a customer retention strategy that minimizes the risk of agency churn. </li><li> Identify opportunities for account renewal and expansion. This role purposefully aids the customer in developing plans to maximize the value they get from their Motorola Solutions purchase. It also removes barriers and challenges that keep customers from achieving their outcomes. </li><li> Provide customer awareness of new feature and function release availability and drive the customer to stay current on upgrades and offerings that drive meaningful operational impact. </li><li> Will work with the Onsite Administrator and the customer to identify specific topics or functions that product releases address as they relate to open customer support tickets and advise the customer on anticipated effects on their operations. </li></ul>Key Characteristics:<ul><li> Work proactively with customers in their assigned book of business from a holistic perspective that is informed by regional and state-specific inputs (current events, policies, etc) and model this behavior to the team as well as mentor those in need of guidance. </li><li> Meet or exceed documented quarterly and yearly individual and team goals. </li><li> Aid Motorola's larger public safety agencies in identifying and extracting the expected value from their Motorola Software portfolio. </li><li> Provide best practices to customers, understand their workflows, organizational structures, and overall usage requirements, and help them achieve their operational goals through the use of Motorola's products. </li><li> Work closely with multiple cross-functional teams, provide insight into customers' needs and challenges, influence/guide internal product roadmaps and projects, and remove barriers and challenges that prevent customers from achieving their desired goals and objectives. </li><li> Adaptability and Flexibility: Ability to adjust to new situations and continue working at a high level. </li><li> Technical Aptitude: Demonstrated ability to understand the basic premise of the technology utilized in the solutions used by our customers. </li><li> Communication: Ability to communicate clearly and effectively with customers, peers and managers. </li><li> Time Management: Demonstrated ability to prioritize and manage time for customer workload and work-life balance. </li><li> Responsibility: Demonstrated ownership and commitment to execute on the management of all customers in your portfolio and expectations of your role </li><li> Project Management skill set is highly useful. </li><li> Demonstrate advanced CSA skillset, including the ability to run Operational Assessments, deliver at an executive level (high executive communication skills), and contribute to the team/elevate the team by contributing to and/or leading special projects, identifying gaps and introducing process improvements. </li><li> Systems and Process Oriented: Enjoy figuring out the best and most efficient way to accomplish a goal and you relish sharing that knowledge with others. </li><li> Relationship Builder: Demonstrated ability to influence and maintain working relationships in large, cross-functional organizations and law enforcement agencies. </li><li> Team Player: Ability to coordinate and collaborate effectively with cross-functional internal resources. </li><li> Strong Customer Focus: Demonstrate understanding of the customer needs, proactively responding and following through on customer commitments. </li><li> Motivation: Ability to keep yourself motivated, along with those around you. </li><li> Avid Learner: Commitment to increasing knowledge, learning from mistakes, and developing personally and professionally. </li><li> 2+ years working with Enterprise-level customers is desired. </li><li> Working knowledge of Motorola Solutions Command Center and Mobile Video Software to include: Deep knowledge of PremierOne, CommandCentral, AWARE, Vesta, Mobile Video and License Plate Recognition. </li><li> Strong portfolio management skills with a proven system for tracking multiple customer requests, issues, and strategic plans. </li><li> A proven track record of leading process improvements within large organizations. </li><li> Previous experience tracking product adoption and customer engagement through data-analysis tools. </li><li> Strong executive presence and presentation skills. </li><li> Demonstrated ability to deal with change and excel in high-stress situations. </li><li> Proficiency in the use of Microsoft Office as well as the Google Suite of products, Gainsight a plus. </li><li> Customer success advocate experience preferred. </li><li> Ability to travel 75+% to customers. </li><li> This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. </li></ul> Basic Requirements<ul><li> Must live in Arizona or Nevada </li><li> Seeking 7+ years experience in one or more of the following: customer advocacy, sales, engineering, public safety or project management. </li><li> Must be able to obtain background clearance as required by government customers. </li></ul> Travel Requirements Over 75% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Senior Customer Success Manager - Strategic Accounts

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview This is a full-time summer co-op position for Summer 2024 located at UIUC Research Park in Champaign, IL running from 13-May (Monday) until 26-July (Friday). Only UIUC students are eligible to apply. Job Description Positions are available for working on a wide range of products, applications, and services such as:<ul><li>Software development for Mission Critical Communication Systems</li><li>Application development and security solutions for mobile devices on Android and iOS platforms</li><li>Cyber security threat prevention associated with the deployment of on-premise infrastructure, mobile, and cloud based technology</li><li>Customer facing application development</li><li>Controller, gateway, and base station software development</li><li>Motorola Solutions is looking for candidates with strong interests in:</li><li>Cloud computing</li><li>Microservices-based application development and container-based software deployment and orchestration.</li><li>Data analytics, including data lake and machine learning technologies</li><li>Cybersecurity and secure computing solutions, including best practices, development methodologies, protocols, and key management.</li><li>Mission critical feature and application development</li></ul>Candidates are expected to work in a team environment utilizing the latest industry standard agile practices for planning, implementing, and delivering products and services. Desired Skills:<ul><li>Team software development using Agile practices</li><li>Microservices-based software architecture and containerization</li><li>Security concepts such as authentication, access control, authorization, cryptography, least privilege.</li><li>Cloud-based or embedded-computing software development experience</li><li>Strong communication and problem solving skills</li></ul> Basic Requirements<ul><li>Must attend the University of Illinois Urbana - Champaign</li><li>Pursuing a Bachelor's Degree</li><li> You are a U.S. Citizen, U.S. permanent resident or possess other unrestricted US work authorization (F1 Visa on CPT accepted only for masters-level students). </li></ul> Travel Requirements None Relocation Provided None Position Type Intern Referral Payment Plan No Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Software Engineer Summer 2024 Co-Op (Research Park)

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we'll follow up with an exploratory conversation. Job Description This position is a Motorola Solutions Region Software Specialist for the CommandCentral AWARE System, based in Florida. The Software Specialist will be responsible for supporting various customer functions and products that are part of the Motorola CommandCentral AWARE Deployment, related services, and interfaces. The Software Specialist builds and maintains positive, effective, and mutually beneficial working alliances with the customers within their territory; initiates problem solving action and follows through to resolution; executes customer operations policies and procedures for the Real Time Crime Center (RTCC). THIS IS A REMOTE POSITION WORKING WITH COMMANDCENTRAL AWARE CUSTOMERS VIRTUALLY OR ONSITE Responsibilities of the CommandCentral AWARE Regional Software Specialist include but are not limited to: <ul><li> Provides tailored technical customer operations support and consulting for customers' CommandCentral AWARE system, related services and interfaces </li><li> Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance </li><li> Work virtually with or travel to sites around the country to provide assistance with SOP creation and process discovery, demonstrate tool capabilities, and navigate agreements for inter-jurisdictional data sharing. </li><li> Assist customers with their vendors and partners to connect data points within their CommandCentral AWARE instance. </li><li> Executes customer operations policies and procedures </li><li> Assists in the testing and execution of new builds </li><li> Navigate various data input connections (video, location services, etc), and work with site personnel to successfully bring these elements into the customer's CommandCentral AWARE instance. </li><li> Runs diagnostics; runs system performance and requirements analysis </li><li> Builds and maintains positive, effective, and mutually beneficial-working alliances with customers, their vendors, and surrounding jurisdictions </li><li> Initiates problem solving action and follows through to resolution </li><li> Performs root-cause analysis of problems to formulate and recommend improved alternative operations </li><li> Leads process improvement initiatives </li><li> Assists with administrative functions for the CommandCentral AWARE solution </li><li> Basic network, infrastructure, and MSSQL database knowledge will contribute to a successful position. </li></ul> Preferred Knowledge/Skills: <ul><li> Motorola Solutions CommandCentral AWARE </li><li> Experience with GIS applications </li><li> Video Management Software </li><li> Excellent interpersonal skills </li><li> Fluent in English, oral and written </li><li> Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support </li><li> Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with customers and Motorola management </li><li> Proven track record working with or deploying enterprise hardware and software solutions </li><li> Experience creating positive working relationships with customers, vendors, and application end users. </li><li> Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask. </li><li> Excellent verbal and written communication skills. </li><li> Comfortable working both alone and in a team environment </li><li> Ability to troubleshoot application system issues including hardware, network and third-party components </li><li> Self-motivated with the ability to manage workload with minimal oversight </li><li> Experience with Microsoft Windows Server and Desktop Operating Systems (Active Directory) </li><li> Experience with MS SQL Server and Desktop Operating Systems (MCSA/MCSE Skills) </li><li> Experience with Linux Server and Virtualization Software </li><li> Experience with Public Safety Applications </li><li> Experience with firewalls and routers and Network Services (DNS, IP, HOSTS, Routing) </li><li> Experience with creating and maintaining inner-system connections through APIs </li><li> Preferred Qualifications: </li><li> IT related Bachelor's Degree preferred </li><li> 3+ years Computer Science, Networking, Engineering, Information Technology System Maintenance experience (public safety system experience preferred) </li></ul> This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Basic Requirements<ul><li> Associates degree or higher in Computer Science or 4+ years of work experience in resolving customer technical issues </li><li> Must be able to obtain background clearance as required by the Customer and Motorola Solutions Inc. </li><li> Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. </li></ul> Travel Requirements Over 50% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

CommandCentral AWARE Regional Software Specialist

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future. The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. The FSO works closely with System Managers, Engineering, Sales, Project Managers, System Technologists, and Service Partners to accomplish the assigned tasks. The team is on call 100% to cover Public Safety Customers in the moments that matter most! Job Description<ul><li>Post-sale installation, optimization, maintenance and management of highly technical mission critical communication systems.</li><li>Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors.</li><li>Perform system hardware and software installation and optimization including advanced troubleshooting skills.</li><li>Manage system availability through routine system maintenance and performance monitoring.</li><li>Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.</li><li>Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.</li><li>Team with System Manager, Engineering, Project Management, Sales Personal, System Technologists and our Public Safety Partners to effectively design, implement, optimize and cut-over advanced communication systems which meet or exceed customer expectations.</li><li>Solve customer problems quickly during stressful situations while utilizing equipment commonly used in the optimization and testing of Motorola Two-Way Radios (Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), ethernet testers, etc.)</li></ul>Relevant Candidate Experience:<ul><li>VHF, UHF, 700/800 public radio systems</li><li>911/ECW/Airbus equipment</li><li>NG911 infrastructure installation, optimization and maintenance</li><li>NICE public safety installation, optimization and maintenance</li><li>Totally familiar with the latest technologies and troubleshooting techniques in transport, communications and RF systems.</li><li>On-call 15% of the time with 25-50% required travel within the Phoenix Metropolitan area and the T7 region (WY, NV, CO, UT, AZ, NM).</li><li>Experience with one or more of the following: P25 Systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks.</li><li>Must have very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance, NICE public safety loggers, P25 radio systems, and systems to include cabling, routers, switches, and bridges</li><li>Perform troubleshooting at sub-system level as a subject matter expert, always striving for optimal system performance </li><li>Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques</li><li>Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access</li><li>Self-motivated and self-managed to perform the required duties at a distance from direct supervision</li><li>Computer use including common applications such as Microsoft Word and Excel</li><li>Experience in the configuration and testing of Motorola two-way radio and subscriber products.</li><li>Good understanding of Motorola trunking, P25 and SmartZone systems</li><li>Configuration and testing of channel banks, routers, hubs, and switches</li><li>Must have good interpersonal skills, as this position requires working closely with internal Motorolans and customers</li></ul>Candidate Requirements:<ul><li>Associates Degree or EET, Technical Certified, Project Management, IT Certified OR Military Technical Certified </li><li>CET will be required within 6 months of hiring</li><li>FCC License and industry certifications are a plus</li><li>Must have/keep a clean driving record.</li><li>Able to develop and present technical training.</li><li>Provides guidance in integrating new tools solutions into the operations of the team.</li><li>Must be a US Citizen and able to obtain background clearance as required by US government customer(s)</li><li>Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances as well as have/keep a clean driving record </li></ul>This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-CC1 Basic Requirements<ul><li>3+ years of experience with one or more of the following: P25 Systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, Motorola equipment, IT networks.</li><li>Must be a US Citizen and able to obtain background clearance as required by US government customer(s)</li></ul> Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Sr. Field Service Technician - Phoenix, AZ

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future. The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. The FSO works closely with System Managers, Engineering, Sales, Project Managers, System Technologists, and Service Partners to accomplish the assigned tasks. The team is on call 100% to cover Public Safety Customers in the moments that matter most! Job Description<ul><li>Post-sale installation, optimization, maintenance and management of highly technical mission critical communication systems.</li><li>Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors.</li><li>Perform system hardware and software installation and optimization including advanced troubleshooting skills.</li><li>Manage system availability through routine system maintenance and performance monitoring.</li><li>Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.</li><li>Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.</li><li>Team with System Manager, Engineering, Project Management, Sales Personal, System Technologists and our Public Safety Partners to effectively design, implement, optimize and cut-over advanced communication systems which meet or exceed customer expectations.</li><li>Solve customer problems quickly during stressful situations while utilizing equipment commonly used in the optimization and testing of Motorola Two-Way Radios (Communications Systems Analyzers, watt meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), ethernet testers, etc.)</li></ul>Relevant Candidate Experience:<ul><li>VHF, UHF, 700/800 public radio systems</li><li>911/ECW/Airbus equipment</li><li>NG911 infrastructure installation, optimization and maintenance</li><li>NICE public safety installation, optimization and maintenance</li><li>Totally familiar with the latest technologies and troubleshooting techniques in transport, communications and RF systems.</li><li>On-call 15% of the time with 25-50% required travel within the Phoenix Metropolitan area and the T7 region (WY, NV, CO, UT, AZ, NM).</li><li>Experience with one or more of the following: P25 Systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks.</li><li>Must have very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance, NICE public safety loggers, P25 radio systems, and systems to include cabling, routers, switches, and bridges</li><li>Perform troubleshooting at sub-system level as a subject matter expert, always striving for optimal system performance</li><li>Strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques</li><li>Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access</li><li>Self-motivated and self-managed to perform the required duties at a distance from direct supervision</li><li>Computer use including common applications such as Microsoft Word and Excel</li><li>Experience in the configuration and testing of Motorola two-way radio and subscriber products.</li><li>Good understanding of Motorola trunking, P25 and SmartZone systems</li><li>Configuration and testing of channel banks, routers, hubs, and switches</li><li>Must have good interpersonal skills, as this position requires working closely with internal Motorolans and customers</li></ul>Candidate Requirements:<ul><li>Associates Degree or EET, Technical Certified, Project Management, IT Certified OR Military Technical Certified </li><li>CET will be required within 6 months of hiring</li><li>FCC License and industry certifications are a plus</li><li>Must have/keep a clean driving record.</li><li>Able to develop and present technical training.</li><li>Provides guidance in integrating new tools solutions into the operations of the team.</li><li>Must be a US Citizen and able to obtain background clearance as required by US government customer(s)</li><li>Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances as well as have/keep a clean driving record </li></ul>This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. #LI-CC1 Basic Requirements<ul><li>3+ years of experience with one or more of the following: P25 Systems, NICE public safety loggers, LMR RF systems, wired/wireless communication systems, networking equipment, Motorola equipment, IT networks.</li><li>Must be a US Citizen and able to obtain background clearance as required by US government customer(s)</li></ul> Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview This unit supports the North America Government Sales team through project funding and business development activities that have a political focus. These activities include developing customer funding strategies to support procurement of large public safety communications systems as well as on-going life cycle investments in such systems. This unit also engages in legislative advocacy in support of the company's video security and software businesses. Candidate must be able to develop and maintain high-level relationships with state and local elected officials and key staff to promote MSI government sales. This position works in close partnership with internal clients primarily in the Midwest sales territory. Job Description Responsibilities: This position is responsible for developing and implementing political and funding strategies for large-scale public safety technology projects. These strategies will often involve developing and driving legislative initiatives, as well as advocating with both the executive and legislative branches of state/local government and the ability to get state or local elected leaders to prioritize these projects among other competing budget needs. This position is expected to cultivate relationships with elected leaders of both political parties. The ability to craft messaging that will resonate with elected leaders and to develop stakeholder support strategies for these projects will be critical to success in this role. These projects will often involve developing and driving legislative initiatives. It is expected that this position will be responsible for outcomes that prove to be a critical success factor in closing and/or making measurable progress on sales opportunities. Examples of successful legislative initiatives involving IT procurement projects are preferred. Experience involving public safety markets and/or the tech industry are also a plus. This position works in close partnership with internal clients primarily in the Midwest sales territory, including IN, IA, KS, KY, OH, MI, MN, MO, NE, ND, SD and WI. Geographic focus within the territory will shift depending on where there are major procurement projects at any given time. This position is also responsible for working with customers to incorporate federal grants into their overall funding plans and for doing federal funding presentations to customer groups to support business development efforts. In addition to procurement support, this position is responsible for monitoring and engaging in advocacy on legislation that could impact the company, particularly in the areas of video security and software solutions. A skill set that enables a candidate to support other types of government affairs projects as needed will be a plus. This position requires the following knowledge/skills: <ul><li> Ability to partner with both internal and external customers and to gain their trust </li><li> Ability to develop strong relationships with state/local government officials and staff </li><li> Knowledge of state/local appropriations and budgeting processes </li><li> Ability to effectively manage state/local contract lobbyists </li><li> Ability to effectively leverage association memberships </li><li> Ability to analyze legislation </li><li> Effective communicator, including strong writing, presentation, and interpersonal skills </li><li> Ability to deal with diverse personalities </li><li> Critical thinking and thought leadership capability </li></ul>NOTE: Candidate must reside in one of the following states with the ability to travel up to 25%+ as necessary for the position: IN, IA, KS, KY, OH, MI, MN, MO, NE, ND, SD and WI #LI-RH1 #LI-REMOTE Basic Requirements<ul><li> Bachelors degree and 7+ years of experience with government affairs or public policy experience </li><li> Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. </li></ul> Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Director, State & Local Government Affairs

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview This role reports into the North America Fixed Video Pelco organization. Motorola Solution's Video Security & Access Control Division (VS&A) is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. We are proud to be industry leaders in video solutions and analytics installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers. Pelco is a Motorola Solutions video security and fixed cameras brand with a legacy of innovation spanning decades, committed to providing cutting-edge solutions to meet the evolving needs of its customers. Job Description The Regional Distributor Account Manager for Pelco products will be responsible for managing relationships with a network of distributor branches to ensure successful distribution and sales of Pelco products within the assigned territory. The primary objective will be to drive revenue growth and market share by developing strategic plans and executing sales initiatives with distributors. Responsibilities:<ul><li> Cultivate and maintain strong, long-term relationships with key distributor partners; accelerate the penetration of Pelco camera offerings and enhance our overall sales presence across their channel base and integrator customers. </li><li> Develop and implement comprehensive sales strategies to achieve revenue targets and market expansion goals. </li><li> Collaborate cross-functionally with internal stakeholders, including sales operations, marketing, and product development teams, to effectively support distributor activities and address customer needs. </li><li> Conduct regular business reviews with distributors to assess performance, identify opportunities, and address challenges. </li><li> Provide product training, sales support, and other operational assistance to distributor sales teams. </li><li> Monitor and analyze sales performance metrics, competitor activities, and customer feedback </li><li> Provide regular reports to senior management and recommend improvements to achieve sales targets (inventory status, sell-in, sell, out, etc). </li><li> Manage distribution inventory levels and forecasting demand to ensure product availability. </li></ul> Additional Skills <ul><li> Bachelor's degree in Business, Marketing, or a related field </li><li> 3+ years of related experience in Video Security or Technology industry </li><li> Strong communication, negotiation, and interpersonal skills. </li><li> Proven track record of success in sales and/or marketing </li><li> Experience managing distributor relationships and driving channel sales growth. </li><li> Demonstrated experience in building business relationships with channel partners, integrators and 3rd party technology providers. </li><li> Ability to travel extensively within the assigned territory by air and car. </li><li> Strong understanding of video solutions and surveillance camera technologies. </li><li> Ability to understand and communicate the big picture while being able to be detail oriented about execution </li><li> Self-motivated, results-driven with a strong sense of urgency </li><li> Excellent project management skills </li><li> Able to navigate a highly-matrixed organization and gain trust with leaders across multiple layers </li></ul> Compensation <ul><li> This role will carry a base of between $70,000 and $80,000 </li><li> This role will be eligible for regular commission payouts </li></ul> Basic Requirements<ul><li> 3+ years of sales experience in Video Security or IT based Technical sales </li></ul> Travel Requirements Over 50% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Regional Distributor Account Manager - Northeast US

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Network and Security Operations (NSOC) team delivers technical support for call handling and emergency management solutions deployed within the public safety sector. Job Description The Incident Commander is responsible for mobilizing major incident response, maintaining stakeholder communication during the incident lifecycle, and facilitating resolution of service impact in compliance with service level agreement (SLA). Working hours for the Incident Commander I will include: Night shift Monday - Friday, 12:00 am - 8:30 am (Central Time) Scheduled On-call Rotating on-call schedule will be supplemental to Night shift working hours. Primary Responsibilities <ul><li> Mobilize the Emergency Response Team (ERT) via PagerDuty </li><li> Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions </li><li> Coordinate Post-incident Reviews (PIR's) to drive continual improvement </li><li> Prepare customer-facing Root Cause Analysis (RCA) documents </li><li> Monitor and continually improve incident Mean Time to Respond (MTRD) and Mean Time to Repair (MTTR) </li><li> Collaborate with third-party vendors, partners, and service providers to resolve chronic issues impacting Motorola 911 service delivery </li><li> Attend weekly Change management (CAB) meetings </li></ul> Preferred Knowledge and Skills <ul><li> Exceptional written and verbal communication skills </li><li> ServiceNow for Incident Management, Change Management, and Problem Management </li><li> Working knowledge of TCP/IP network routing/switching </li><li> Working knowledge of telephony networks (e.g., SS7, SIP, ISDN) </li><li> FCC NORS experience preferred </li><li> FEMA ICS training a plus </li><li> Flexibility to participate in regularly scheduled on-call rotation with short response times </li></ul> #LI-DB1 Basic Requirements<ul><li>Bachelor's Degree or higher in a related field of study</li><li> ITIL Foundation (v3 / v4) certification required </li><li> 2+ years of Incident Management experience </li><li> Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. </li></ul> Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Incident Commander I (US Remote)

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. This Department is responsible for selling Motorola Solutions public safety applications to city, county and state agencies within the assigned territory in North Carolina. Job Description The Account Manager will develop and implement a sales plan for all target public safety accounts. The AM will cover the full portfolio of Motorola land mobile radio products and services (core and emerging technologies). You are responsible for sales, strategic account planning and overall relationship management for customers for accounts in North Carolina (Raleigh, Greensboro, Durham). The Account Manager will be responsible but not limited to the following:<ul><li>Responsible for sales, strategic account planning and overall relationship management for a number of target" customers for accounts in North Carolina</li><li>Develop and implement a comprehensive sales plan for each target" account and or geography and their buying centers covering the full portfolio of Motorola products and services (core and emerging technologies)</li><li>Assemble and coordinate a diverse team of internal & external sales resources to assess customer's needs and address their requirements</li><li>Proactively engage and lead channel partners in selling Motorola products and services to customers buying centers where appropriate</li><li>Develop strong relationships with key decision makers and influencers within and outside of public safety; Sheriff, Mayor, CIO, Police Chief, Fire Chief and other officials in order to understand and influence technology and funding priorities</li><li>Build Motorola procurement vehicles for multiple solutions to be leveraged across an entire target" account</li></ul>Qualifications:<ul><li>Bachelors Degree with 2+ years of sales experience</li><li>Outside sales experience selling solutions into government organizations is desired</li><li>Strong relationship development and management skills</li><li>Willingness and ability to be a strong self-starter and hunt to identify/create sales opportunities</li><li>Ability to quickly learn new key characteristics of products/solutions and communicate the value of those solutions to customers</li><li>Ability to develop and maintain relationships with a C-Level executives</li><li>Ability to lead a diverse group in addressing customer requirements</li><li>High tech solutions sales experience and working in PSAP's (Public Safety Answering Points) a plus</li><li>Knowledge of industry trends and best practices a plus</li><li>Experience utilizing channel partners to address customer requirements</li><li> Must be willing to travel 25-50% throughout the assigned Territory </li></ul>#LI-RO1 Basic Requirements<ul><li> Bachelors Degree with 2+ years of sales/public safety experience or 4+ years of sales/public safety experience </li><li> Must live in the state of North Carolina </li></ul> Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Account Manager (North Carolina)

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Presale Project Management group is the focal point of the Sales support organization. Our Presale Business Managers bring together the innovative communications solutions that make a difference in the moments that matter. Job Description The Presale Business Manager manages the development and implementation of the presale process for public safety solutions. Coordinates departmental and cross-functional teams, focused on delivering accurate and timely proposals. Manages projects from identification of the presale opportunity and proposal inception to transition of the project to the post-sale team. The Presale Business Manager ensures that projects are completed on time and in conformance with relevant requirements. Working with the other business groups, these key individuals are responsible for identifying upcoming opportunities, evaluating requirements, identifying specific statements of work, producing detailed project schedules & ensuring the proposed customer solution will be implemented with the best possible strategy. May assist in the development of business plans, strategies, and approaches to take advantage of business opportunities. The Presale Business Manager provides total presales solution ownership as the overall presale team business leader and manages the overall project business for his/her assigned projects. In this role, the Presales Business Manager holds accountability for: <ul><li> Presale systems strategy </li><li> Development of the system solution, implementation approach, and service plan necessary to win the award </li><li> Meet/exceed customer requirements and provide value alternatives when requirements cannot be met </li><li> Manage to Motorola's profitability goals </li><li> Drive all sole source & RFP (Request for Proposal) projects to completion while managing the schedules of each project team member (engineering, proposal specialist, sales, service, SI) </li></ul> The Presale Business Manager coordinates with the various functional teams (Systems Integration, Service, Sales, Product Groups) to ensure all business units goals are addressed in our proposals and win-strategies. The following responsibilities outline the main deliverables of the Presale Business Manager: <ul><li> Develop trusted relationships with work partners and customers </li><li> Conduct internal and external presentations </li><li> Assist Sales and Customer with specific market strategies </li><li> Manage the development and implementation of the entire presale process focused on delivering accurate and timely proposals </li><li> Issue RFQs (Request for Quote) for third-party content and negotiate for best cost-benefit to MSI </li><li> Develop and drive consistent Systems Integration & Services strategy for all proposals </li><li> Manage cross-functional teams and monitor the progress of all proposal deliverables needed for the customer proposal </li><li> Take ownership of projects to drive multiple people to meet project deadlines. </li><li> Review and maintains quality control of the proposal, cover-to-cover </li><li> Participate in Contract negotiations as subject matter & proposal expert </li></ul>Specific Knowledge & Skills <ul><li> Excellent communication skills; both verbal and written. </li><li> Comfortable presenting to internal and external audiences. </li><li> Proficiency in applications including Excel, Word, PowerPoint, Microsoft Project, and Google applications (Gmail, Google Docs, etc). </li><li> Ability to build strong relationships with internal and external stakeholders. </li><li> Willingness to think out of the box and challenge the status quo. </li><li> Attention to detail and a flawless execution mindset. </li><li> Positive and can-do attitude that enables creativity, resourcefulness and drive for results. </li></ul> #LI-RO1 Basic Requirements<ul><li> Must be an active US service military member with the ability to gain approval for DoD SkillBridge program </li></ul> Travel Requirements 10-25% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Presales Business Manager: DoD SkillBridge

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview Motorola's Access Control Division's (previously OpenPath) mission is to improve your workday with smart office technology at your front door. We are looking for candidates who can help us build, scale and innovate as we develop our industry leading platform for access control and office automation. Strong analytical and software skills are a must in order to join our team, and we are particularly seeking candidates with experience and skills in multiple technologies, in order to contribute broadly to our team-centric approach to product development. Job Description We are looking for strong technical talent to join us as we build, scale and innovatively develop our industry leading platform for access control and office automation. Strong analytical and software skills are a must in order to join our team, and we are particularly seeking candidates with experience and skills in multiple technologies, in order to contribute broadly to our team-centric approach to product development. Our software engineering team is responsible for designing, development, coding, testing, research, programming and documentation for software systems, applications and/or operating systems in conjunction with equipment designers and/or hardware developers. An ideal candidate will be passionate about problem solving, will look to automation to address issues, and will ultimately envision solutions to the next level. Responsibilities: <ul><li> Building tools and data pipelines for all stages of development including, data collection, model training and evaluation, deployment and scaling, real world testing and validation. </li><li> Optimizing algorithms for real-time environments and environments with limited computational resources (GPU, CPU, and memory) on various architectures of hardware. </li><li> Working as a part of software engineering team to build and maintain AI products along with product management, QA, and customer support team </li><li> Taking tech leadership roles to address complex problems and help the team to build solutions for them </li><li> Conduct research on cutting edge areas of Machine Learning, including computer vision, NLP, etc. </li><li> Reviewing relevant papers on relevant projects and present them to the team </li><li> Generate patents and/or potentially academic publications on algorithms related to our solutions and products </li></ul> Qualifications:<ul><li> Graduate degree (MSc or PhD) in CS or a relevant field. </li><li> 2+ years industry experience working as a Machine Learning Engineer or Software Engineer with relevant products and services. </li><li> Expert knowledge of C++ and/or Python </li><li> Experience in building speech recognition and/or natural language processing systems. </li><li> Knowledge in audio digital signal processing and speech processing is a plus. </li><li> Familiarity with AWS or other cloud services </li></ul> The base salary range for this position in California is $140,000 - $180,000 depending on experience. #LI-CA1 Basic Requirements<ul><li>PhD or MSc</li><li>1+ years of industry experience working in machine learning</li></ul> Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Senior Machine Learning Engineer

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview VaaS, a video analysis as a service" company, is a leading global provider of data and image analytics for vehicle location. The company's image capture and analysis platform, which includes fixed and mobile license plate reader cameras driven by machine learning and artificial intelligence, provides vehicle location data to public safety and commercial customers. Acquired in January 2019, this new product offering will expand the Motorola Solutions command center software portfolio with the largest shareable database of vehicle location information that can help shorten response times and improve the speed and accuracy of investigations.The Product Management Team works to ensure that products are aligned with customer needs and requirements, taking input from customers and internal stakeholders to define requirements for software development that enhance the product's value to the customer. Job Description As a Support Technician team member, this position provides excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, and supporting customers on software and hardware equipment such as laptops, servers, and LPR camera systems. The Technical Support II will be taking incoming calls from the support queue related to complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail. Duties and Responsibilities:<ul><li> With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras. </li><li> Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person. </li><li> Ensure timely and accurate set up of all systems </li><li> Phone Support during regular business hours and on-call availability during off hours </li><li> Monitor Chat sessions to assist other team members </li><li> Test systems to ensure they are working correctly </li><li> May be required to adjust systems, including mechanical, electrical, software or hardware, to make equipment functional depending upon the environment. </li><li> Follow the department process, procedure, and metrics for a technical support III technician </li><li> Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system </li><li> Train customers on use of systems including software, hardware and installation. </li><li> Multi-task and have excellent time management skills </li><li> Understand the severity of an issue and escalate issues efficiently and appropriately. </li><li> Demonstrated strong work ethic </li></ul> Preferred Qualifications: <ul><li> Associates Degree in a relevant field and 1+ years of experience </li><li> OR 3+ years of equivalent work experience </li><li> 2+ years of Networking Experience </li><li> 2+ years of customer service experience </li></ul> Position requires that the first weeks of training will be on-site at the Fort Worth, TX location. This position is a remote position and candidates can be located anywhere in the US. #LI-TW1 #LI-REMOTE Basic Requirements<ul><li> Associates Degree in a relevant field and 1+ years of experience </li><li> OR 3+ years of equivalent work experience </li><li> 2+ years of Networking Experience </li><li> 2+ years of customer service experience </li></ul> Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

ASG Support Technician - US Remote

Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department Overview The Software Enterprise Sales team is a group within Motorola Solutions, Inc. that provides industry leading, next generation Citizen Engagement, Computer Aided Dispatch, Records Management, Jail Management, Public Service 311, and analytics software applications to the Public Safety and Public Service markets. No other company has the breadth and depth of technology and experience to deliver end to end public safety applications and mission critical voice and data communications systems. Job Description We are seeking a top-performing, technical sales professional who understands the unique approach to selling our company's public safety software solutions to prospective customers, while developing and maintaining excellent customer/client relationships. This sales professional will be responsible for selling Motorola's industry-leading computer aided dispatch, records management, jail management, evidence management, analytics, and situational awareness solutions to new customers. This is a hunter role, assigned to capture new business in the industry's large-tier agencies. This role will be assigned to work with the largest cities and counties within the territory to proactively influence well in advance of any formal project. Customer relationships are developed by phone contact, personal visits, tradeshow attendance, onsite discovery, software demonstrations, oral presentations, and through attending regional user group meetings. Sales responsibilities are assigned by region or major geographical area and territories are sized by total customers operating as a "host" agency. Selling opportunities include on-site product presentations, internet demonstrations, and coordinating with state and local officials on individual and multi-jurisdictional projects. A thorough understanding of local government procurement processes are helpful. Typical travel is moderate to high with being in territory (in front of the customer) 50-65%. Top sales performers are compensated aggressively with accelerators upon achieving annual sales quota. This role will be responsible for Southern California and has the ability to sit remote, but will travel 50-60% of the time Specific Knowledge & Skills:<ul><li> Bachelors Degree with 4+ years of sales/public safety experience or 8+ years of sales/public safety experience </li><li> Sales experience in a technical field, computer software industry, or government sales preferred </li><li> Experience selling to multiple levels, project stakeholders, and committees a plus </li><li> Experience with large ticket products having long sales cycles beneficial </li><li> Ability to articulate and sell enterprise software solutions </li><li> Highly driven and self-motivated </li><li> Consistently proactive toward lead and opportunity qualification and development processes </li><li> Possess excellent communication skills and have demonstrated problem-solving and negotiating skills </li><li> Possess both consultative and relationship-based sales qualities when engaging with prospective customers </li><li> Familiar with CRM (Customer Relationship Management) upkeep, management, forecasting, and maintenance of sales pipeline activities </li><li> Possess creative and persuasive presentation and verbal communication skills </li><li> Familiar with Microsoft Office programs </li><li> Proven time management skills are critical </li><li> Ability to continually qualify strength and viability of opportunities throughout dynamic sales process is crucial </li><li> Technical aptitude a plus </li><li> Entrepreneurial experience and builder" attitude a plus </li><li> Pleasant Persistence" is a virtue in this position </li><li>This position is to be supporting the following states: California</li><li> This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers </li><li> This role will have a base pay between $90,000-120,000 per annual and will be eligible for additional compensation via commission payment </li></ul> #LI-CR1 #LI-REMOTE Basic Requirements<ul><li> Bachelors Degree with 4+ years of sales/public safety experience or 8+ years of sales/public safety experience </li></ul> Travel Requirements Over 50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: <ul><li>Incentive Bonus Plans</li><li>Medical, Dental, Vision benefits </li><li>401K with Company Match</li><li>9 Paid Holidays</li><li> Generous Paid Time Off Packages</li><li>Employee Stock Purchase Plan</li><li>Paid Parental & Family Leave</li><li>and more!</li></ul> EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com .

Senior Account Manager - Software Sales

<ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul>Operations<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li><li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.</li><li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>Implements Company asset protection procedures to identify and minimize profit loss.</li><li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>Has working knowledge of store systems and store equipment.</li><li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Attends training and completes PPLs requested by Manager or assigned by corporate.</li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours</li></ul>Preferred Qualifications<ul><li>Prefer six months of experience in a retail environment.</li><li>Prefer to have prior work experience with Walgreens.</li><li>Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Customer Service Associate

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. Walgreens is proud to invest & champion an earn while you learn" Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician. <ul><li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.</li><li>Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.</li><li>Models and delivers a distinctive and delightful customer experience.</li></ul>Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li><li>Develops strong relationships with most valuable customers.</li></ul>Operations<ul><li>Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li><li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li><li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.</li><li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li><li>Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.</li><li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li><li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li><li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li><li>May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.</li><li>Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.</li><li>Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.</li><li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Training & Personal Development<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.</li><li>Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><li> Through completion of the Walgreens pharmacy technician apprenticeship program, experience qualifies for eight (8) college credit hours as recognized by the American Council on Education (ACE). This course is recommended for 3 semester hours at the lower-division baccalaureate/associate degree category and 5 semester hours in the upper-division baccalaureate degree category for a total of 8 semester hours. </li></ul>Basic Qualifications<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li></ul>Preferred Qualifications<ul><li> Prefer six months of experience in a retail environment. </li><li> Prefer to have prior work experience with Walgreens. </li><li> Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. </li><li> Prefer good computer skills. </li><li> Prefer the knowledge of store inventory control. </li><li> Prefer PTCB certification. </li></ul> The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Pharmacy Technician / Pharm Tech Apprenticeship

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.</li><li> Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.</li><li>Accountable for improving on overall customer service metrics.</li></ul>Operations<ul><li>Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.</li><li>Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.</li><li>Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.</li><li>Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.</li><li>Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.</li><li>Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.</li><li>Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.</li><li>Ensures team members have a working knowledge of all computer and technology systems and software.</li><li>Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.</li><li>Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.</li><li>Completes special assignments and other tasks as assigned.</li></ul>Full Store Operation Business Performance Management<ul><li>Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.</li><li>Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.</li><li>Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.</li></ul>People & Performance Management<ul><li>Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.</li><li> Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.</li><li>Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.</li><li>Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.</li><li>Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.</li></ul>Training & Personal Development<ul><li>Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.</li><li>Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.</li><li>Obtains and maintains valid pharmacy technician license as required by state.</li></ul>Communications<ul><li>Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.</li><li>Assists Store Manager in planning and communicating the company and store strategy.</li></ul>Basic Qualifications<ul><li>Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).</li><li>Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.</li><li>Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.</li><li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico)</li><li>Willingness to work flexible schedule including extended days, evenings, and weekend hours.</li><li>Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.</li><li>Ability to transfer to other Walgreens retail assets located within the same hiring Area.</li></ul>Preferred Qualifications<ul><li>Bachelor's Degree .</li><li>Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.</li><li>External candidates: Business majors. Prior retail or food industry experience.</li></ul>The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $43,000 - $68,850. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Emerging Store Manager

Job Summary Responsible for the day-to-day function of the team at a Centralized Services facility. In charge of training, coaching and providing feedback and recognition to team members and keeps management informed of issues. Supervises departmental work activities, staffing, and scheduling to achieve business objectives. Maintains and improves performance of department through building team member morale, motivating team members, and using constructive coaching/discipline policies of the organization. Job Responsibilities<ul><li>Responsible for ensuring compliance with federal, state, and local pharmacy laws, as well as company and facility policies. Oversees necessary security protocols to ensure protection of patient privacy in line with the company's HIPAA guidelines. Responsible for maintaining all records and following the laws and regulations regarding the pharmacy practice. Reviews pharmacist licensure and pharmacy technician registration status and renewals.</li><li>Serves as the Pharmacist in Charge (PIC) as required by facility. Maintains Pharmacy Standard Operating Procedures in accordance with state and federal laws and regulations governing the practice of pharmacy.</li><li>Responsible for leadership duties such as conducting one-on-one and/or team meetings, time and attendance tracking, providing feedback to employees, employee scheduling, writing and delivering performance reviews, counseling, interviewing, developing employees, and performance improvement plans.</li><li>Responsible for managing daily operations of designated team and the supervision of team members. Ensures processing of work orders and adherence with established quality and deadline requirements.</li><li>Maintains records of customer interactions, records details, complaints, comments, and action taken. Contacts customers to respond to inquiries or to notify them of investigation results and planned adjustments. Resolves escalated issues.</li><li>Responsible for facilitating continuous improvement to reach team goals. Looks for ways to improve current processes with enhancements and ideas. Identifies areas where additional development is required and makes recommendations to management on how to achieve necessary results.</li><li>Completes continuing education credits towards pharmacy licensure to maintain current status.</li><li>Acts as an agent of the company by projecting a positive attitude, enthusiasm, team spirit and integrity in order to motivate the team, creating a positive work environment, and reaching and exceeding department goals.</li></ul> About Walgreens and WBA Walgreens ( www.walgreens.com ) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide." The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits. "An Equal Opportunity Employer, including disability/veterans". Basic Qualifications<ul><li>Registered Pharmacist with at least 1 year of experience as a pharmacist.</li><li>Current pharmacist licensure in multiple states as required by Centralized Services or willing and able to obtain licensure in multiple states within six months of position start date in order to service as PIC for facility licensing across multiple states.</li><li>Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.</li><li>Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.</li><li>Experience prioritizing, performing, and making decisions while maintaining composure under pressure.</li><li>Experience in coaching, mentoring, empowering, training staff and fostering a team environment.</li><li>Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).</li><li>Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet).</li><li>Willing to work various hours, any shift, including evenings and weekends as needed.</li><li>Willing to travel up to 10% of the time for business purposes (within state and out of state).</li></ul>Preferred Qualifications<ul><li>Supervisory experience.</li><li>Centralized Services leadership experience.</li><li>Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).</li></ul>

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