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Job Details


Capital One

Work at Home Bilingual (Spanish) Senior Customer Service Coordinator - (Collections)

Business and Financial Operations

All

Yearly

Full Time

No

Richmond, Virginia, United States

Locations: VA - Richmond, United States of America, Richmond, Virginia

Work at Home Bilingual (Spanish) Senior Customer Service Coordinator - (Collections)

More than just a bank, more than just a career

The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good—with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people, to people. That’s life at Capital One.

Your voice is our voice. We’ll champion you.

It’s important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will:

  • Demonstrate the ability and willingness to learn

  • Possess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change

  • Demonstrate a strong customer focus that is rooted in empathy

  • Communicate effectively with peers, management and customers, using appropriate methods of communication for role

  • Exercise good judgment and independent decision-making skills

  • Ability to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs

  • Demonstrate exceptional listening, questioning, call control and de-escalation techniques

  • Be proactive, have effective time management and organizational skills

  • Display dependability with a solid attendance record

Learn about the role

Senior Customer Service Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customer’s needs, problem solve and deliver a “wow” customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role.

  • You’ll advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources and experience to ensure you’re up for the challenge!

  • You will investigate customer concerns, help create and implement process improvements and report trending customer issues.

  • You may support other customer service advocates, who will reach out for help with a customer issue or complaint. You’ll guide other associates to the right path to solve customer concerns and provide in-the-moment feedback to ensure the associate is connected to the right resources.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family. [Register to View] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [Register to View] [Register to View] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).